Can't download with mobile app Adobe Express

[vilih53302285]

I use Oneplus 10 pro and latest version of the Adobe Express app is somehow unable to download anything in to my device. Makes super difficult to use the app, I have to open my laptop, then download the images, video, etc and move them to my drive and post. 

[Tarun Saini]

Hi 

@vilih53302285

,

Welcome to the community! We're sorry to hear about this. Please let us know if you're getting any error messages. If so, can you share the screenshot of the error? Did you try signing out and signing in again to check if that helps.

You can also try reinstalling the app and let us know if that helps.

Regards,

Tarun

[vilih53302285]

Hello! Thanks for quick response.

I tried to uninstall and install a again, it works fine, but gets stuck in
downloading. It prepares image well, but gets stuck to this and
nothing happens.

Cheers!

Hope this gets sorted out quickly.

[Tarun Saini]

Thanks for your response 

@vilih53302285

,

Thanks for trying the troubleshooting steps. Is this downloading issue happening with any single project you download or with every project? Also, Try clearing the app's cache and cookies on your device and restarting the device again to check if that helps.

Regards,

Tarun

[manan_9401]

Hi!

I have been facing the exact same problem for a few days now. The files are not downloading onto my phone. I've tried all the troubleshooting steps you've suggested multiple times but nothing seems to work. 

Hope there's a solution to this!

Regards,

Manan 

[Tarun Saini]

Hi @manan_9401 

Thank you for being part of our community! We're sorry to hear about your issue. Could you please specify which format you are attempting to download? Is this issue occurring with all formats or just a few? If you are receiving any error messages, could you share a screenshot of it?

We're here to assist you, we just need a bit more information.

Regards,

Tarun

[manan_9401]

Hi @Tarun Saini 

Thank you for getting back. I've attached the screenshot of the download window, however, there's no error message that is being displayed. 

  

[Tarun Saini]

Thank you so much for sharing the information with us 

@manan_9401

We would greatly appreciate it if you could let us know the make and model of your device. It’s important to ensure that you’re using the most updated version of your phone’s operating system. Also, if you could kindly confirm whether you’ve tried reinstalling the app, that would be very helpful.

Regards,

Tarun

[manan_9401]

Hi @Tarun Saini 

My device is OnePlus 11R and I have recently updated my system. I've also tried reinstalling the application multiple times over the last few days. 

Thank you!

[David__B]

Hi @manan_9401

Thank you for sharing all these details. A few last questions, can you also share what version of the Android OS you're using and the version of Adobe Express?

Thanks,
Dave