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Can't Upload Media

New Here ,
Sep 27, 2023 Sep 27, 2023
I pick a project ie instagram square or whatever and no matter what I do I can't seem to get an upload from my iMac to Express. And when I click on templates they are all grayed out. And when I try to open one of my saved projects it won't load either. The loading icon just spins... see attached...
Bug Unresolved
TOPICS
Performance
167
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1 Comment
Community Expert ,
Sep 27, 2023 Sep 27, 2023
LATEST

I know it's boring and obvious but have you tried closing down the browser, clearing cache and cookies and then signing in again to Adobe Express?  And you are using one of the recommended brwosers: Chrome, Edge or Safari?

 

With all thngs browser-based, sometimes a clearout will sort out temporary problems. Also, checking all the obvious suspects helps narrow down any problems that need to be investigated. 

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