Another issue, Adobe!! Won't connect to FB or instagram. I've done EVERYTHING, including checking that Ae is connected at the Facebook end (it is). This platform is driving me crazy.
I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it.
It may help you log out of all devices and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.
Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.
Please retest this and let us know if you still require assistance. If so, please remember to attach a walk-through video of your steps. Rest assured, we'll be happy to troubleshoot further and look forward to hearing from you.