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cannot download any of my files

Community Beginner ,
Mar 23, 2024 Mar 23, 2024

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cannot download any of my files, it's making me miss deadlines. I have cleared cache and did everything mentioned on your guide but doesnt help
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing

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1 Comment
Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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@Mariya36269805bo6y, Thank you for your patience.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to reproduce this error.

 

It may help you log out of all devices and clear your browser cache and cookies again, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled.

 

Please retest this and let us know if you still require assistance. If so, please share a link to one of your projects so we can troubleshoot further. We look forward to hearing from you.

^Lyn

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