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Cannot Download Project

New Here ,
Nov 15, 2023 Nov 15, 2023

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I first encountered the problem when trying to download a project I completed using some stock video mixed with video that I own. I read through the forums to find that people are running into issues downloading projects using stock video. So, I replaced all stock video with my own, and I still cannot download my project. I copied the project, then deleted all videos, and the download was successful, albeit only with text and animated images. I've tried copying the project and downloading it using a new name, but still no success. My only option is to redo the video, re-record the voiceover, etc., in a different program. Please help!
Bug Unresolved
TOPICS
Exporting and Sharing , Performance , Video

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3 Comments
Adobe Employee ,
Nov 15, 2023 Nov 15, 2023

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Hi @DanaParker 

 

Could you post the url of the project that does not download (from the browser's address bar when the project is open)?

Also, when you say it doesn't download, do you see an error message, or does it just hang?

 

Thanks
Abhi G

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New Here ,
Nov 17, 2023 Nov 17, 2023

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My replies keep getting deleted as spam, so I don't think I can share the link here. But, yes, I do get an error message. After I click download and it reaches 20% complete, it hangs there for well over five minutes before displaying:

Download failed
An error occurred when downloading your file. Please try again.

I've tried multiple times with no luck. I even tried saving it as a
template, but that didn't work either

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Adobe Employee ,
Nov 18, 2023 Nov 18, 2023

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Hi @DanaParker 

 

I just sent you a DM for follow up.

 

Abhi G

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