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cannot download video

New Here ,
Oct 26, 2023 Oct 26, 2023

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Trying to download mp4 video. The pop up window went through 100% but no file was downloaded
Bug Unresolved
TOPICS
Exporting and Sharing

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1 Comment
Adobe Employee ,
Dec 27, 2023 Dec 27, 2023

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Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? If yes, could you please share the screen recording of the issue? 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

We're here to help, just need some info.

 

Regards,

Tarun

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