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CANNOT download video

New Here ,
Nov 08, 2023 Nov 08, 2023

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video created is not downloading, giving me the same message again and again - see the screenshot
Bug Unresolved
TOPICS
Exporting and Sharing , Video

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24

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1 Comment
Community Expert ,
Nov 08, 2023 Nov 08, 2023

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Hi @Oxana5E50 ,

 

Here are suggestions from Adobe: 

Clear your browser cache and cookies, then attempt the download again. If the issue persists, contact Adobe's customer support for assistance to resolve the download error.
 
Let us know if this works pls
mj
iMSD
 

 

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