Cannot download vids

[abriana_9212]

It says error, try again when I try to download any audio/vid clips of any kind. Please help.

[Tarun Saini]

Hi 

@abriana_9212

,

We're sorry to hear about this. Could you please let us know which platform are you using? Is it on Desktop web, or mobile? Are you getting any error messages? If so, can you please share the screenshot of the error? Are you using Adobe stock audio video or through your device?

We're here to help, just need some info.

Regards,

Tarun

[Eileen13]

I'm having same issue. Here is a screenshot of the error. Using the Desktop Web and my own visual and audios