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Cannot edit adobe express

Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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When i press the present button, the website comes up beautifully but unable to edit it as the edit page is stuck on a loading sign and doesn't open to edit. you can see it in the picture attached
Bug Unresolved
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1 Comment
Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi @Jawad34234775f0pl,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the file being unable to edit? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further. Is it happening with one file or all files?

 

Thank you,

Neelam



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