Cannot open files in Adobe Express iPhone app

[billbootz]

Hello. I cannot open my files from the Your Stuff folder. I also cannot open templates in the app, and I cannot create files using design assets (including but not limited to photos, elements, illustrations, etc.) .The Adobe Express version is 29.2.0. The iOS version is 18.7.2. Thanks!

[mahmoud_5524]

Hi @billbootz,

Thank you for reporting this issue. We’re sorry to hear that you’re unable to open files, templates, or create new projects using design assets in Adobe Express.

To help troubleshoot, please try the following steps:

• Sign out and sign back in to refresh your account data.

• Try accessing Adobe Express via a different browser to see if the issue persists.

• Restart the app and your device.

• Make sure you’re signed in with the correct Adobe ID.

If the issue persists, please share a brief screen recording that demonstrates the problem along with your Adobe ID.

Thank you for your patience, and we appreciate your help in improving the app!

^MM

[David__B]

Hi @billbootz

In addition to the suggestions from Mahmoud, I noticed this. I show 18.7.1 as being the latest version available for my iPhone. Is 18.7.2 a beta version?
If so, that could be the cause. Unfortunately, we don't support beta versions
https://adobe.ly/4hEioLr

Could you downgrade to 18.7.1 and see if the issue persists?

Thanks,
Dave