For all templates created on a past version of Adobe Express, I used an uploaded font. One that every member of my team has a license for. Today no one on my team can edit those templates because they do not have the font. I tried sharing the brand with them (with edit priveledges) that did not work. Adobe Express is saying they need to upload the font -- FINE, we paid for seats for everyone, they can upload... EXCEPT, Adobe Express they need to upgrade to a premium account to do this. We are on premium accounts. Is there another level that I am unaware of.
This is very frustrating. Having been on vacation for a week, coming back today, to be greeted with several emails about how no one on my team can do work because of this *upgrade* is extremely frustrating and adding to the noise of an inbox that has more than 1,000 emails from when I was on vacation. Now it seems I AM THE ONLY ONE who can create the art, which just adds to a tremendous "back from vacation" load.
Please give an ETA on when this issue will be fixed. I thought the last iteration of Adobe Express was buggy, but at least it worked. Despite the pleas of so many on my team to move to Canva, I stayed with Adobe because we pay for it... well, I'm really paying for the choice right now.
I've added screenshots of what members of my team are experiencing. Please fix so we can work again.
Exporting and Sharing