cant remove background

[ema_5262]

So i have a problem then i mark my photo and click remove background after a minute it pops that background cant be removed try to re uplound photo. how can i fix this isseu ? 

[Tarun Saini]

Hi @ema_5262,

Thanks for reaching out! We're sorry to hear about this. Is it possible for you to share the screen recording of the issue? Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know how it goes.

Regards,

Tarun