CONSTANT crashing ADOBE EXPRESS

[puppyburrito]

Ive tried web, phone, and the computer app and almost every time i try to use the erase feature (a large part of why i PAY to use adobe) it crashes. constantly. this creates productivity issues, lags, and at certain points ive had to use alternate means to finish my project. why does this crash so much? This is crashing so much that its to the point that i officially feel my money is being wasted.

[Amitej S]

Hi @puppyburrito, Welcome to our Adobe Express Community! 

We're sorry to hear about the constant crashes. That's definitely not the experience we want for you, and we completely understand how frustrating and disruptive this must be, especially when you're paying for a tool you rely on.

Since the issue is happening consistently and affecting your workflow, we'd like to investigate it. 

Would you be able to share:

• A quick screen recording of the crash with the workflow leading to it on multiple devices. 
• The device/platform you're using (Web, iOS, Android, macOS app, etc.) with the browser details for desktop devices. 
• Any recent updates or changes made to browser settings, new plugins/extensions

Have you tried a different internet connection? Are you on a VPN or work network?

Please share your observation with us. We'd be happy to raise this with the team for a detailed investigation as well. I really appreciate you flagging it, and I hope we can help turn this around for you.

Best,
Amitej