Couldn't download PDF from Adobe Express

[zhamilya_7210]

I couldn't download PDF from Adobe Express - the error window with "network unstable" appears, however I could download PNG with no issues.

I've tried to save several times, but the result is the same.

[Tarun Saini]

Hi 

@zhamilya_7210

,

We're sorry to hear about the difficulties. Have you tried with another PDF file to check if this is happening with a specific PDF or with all? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun