Created a video, unable to download or share

[Tony383911195gji]

Hello, 

I note this has been an error message for many people however the only answers appear to be "I will send you a DM to fix" from adobe staff so can someone from adobe please appear to do this. 

I have tried opening it on different browsers, clearing the cache and browser history. 

Many thanks, 

Tony 

[Tarun Saini]

Hi 

@Tony383911195gji

,

Please check couple of things below- 

 Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

Regards,

Tarun

[Tony383911195gji]

Hello, 

I have already done both of these things. 

Regards, 

Tony

[David__B]

Hi @Tony383911195gji

Could we also get the URL for your project?

Thanks,

Dave