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Created a video, unable to download or share

New Here ,
Jul 03, 2024 Jul 03, 2024

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Hello, 

I note this has been an error message for many people however the only answers appear to be "I will send you a DM to fix" from adobe staff so can someone from adobe please appear to do this. 


I have tried opening it on different browsers, clearing the cache and browser history. 

 

Many thanks, 

 

Tony 

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2 Comments
Adobe Employee ,
Jul 22, 2024 Jul 22, 2024

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Hi 

@Tony383911195gji

,

 

Please check couple of things below- 

 

 Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

 

 

Regards,

Tarun

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New Here ,
Jul 22, 2024 Jul 22, 2024

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Hello, 

 

I have already done both of these things. 

Regards, 

 

Tony

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