Download failed

[Sherif_Menshawy8485]

I've been trying to download the video file for an hour now and always getting the same "Download failed" message!! tried different browser, App, same thing. I also tried changing the font used, still the same error.
Is it the audio/music used?

Really disappointing! after spending half day wotking on a 2-minute video and can't download it, aside from the other several errors while working but what's the use of this PAID software if I can't download what I'm creating?

Not sure if this is the only way to get support.

[chaimaa.7]

Hi @Sherif_Menshawy8485, we are sorry you’re experiencing this. Could you please share the following details to help us troubleshoot more effectively?
• Are you using the web version or the mobile app (and which browser or device)?
• Does the error appear immediately or after processing starts?
• If possible, could you try duplicating the project and removing the audio to see if it downloads without it? We’re here to help and want to get this resolved for you.

Best,

Chaimaa

[Sherif_Menshawy8485]

Hi Chaimaa, 

Thanks for your reply and trying to help.
I worked first on Chrome browser, and when download failed I tried Edge and Adobe Express application on Windows 11, all failed. managed to successfully download it once on my iPhone App. tried again the browesers and Win App still getting the same error.

Error appears immediately before processing.

I tried deleting the Audio also couldn't download then undone that step.

Just tried downloading again on iPhone app and it was successful. But I still can't download on Windows, any borwser or app.

[Amitej S]

Hey @Sherif_Menshawy8485, Thanks for sharing the additional details. It'll help us investigate this. Also, would you be willing to share the video project ID with us to investigate this? You can do so by sharing the URL of the project with us via the community DM and adding our username. (Please refer to the attached screenshot)

Best!!