Download video fail in Adobe Express

[peter_1737]

I keep trying to download my video as an MP4 and all I get is this

I've tried every kind of troubleshooting mentioned in this forum (deleting cache/cookies, using a different browser, using incognito mode, deleting parts of the video to see what the issue could be. I've even tried just pulling a template and trying to download that without editing anything and I still get this message.) I am hoping for a fix for this so I can start downloading my projects. Help! The only animated thing I was able to download successfully is an animated character voiced with a background--but as soon as I try to drop that into a project, I get the error. 

[David__B]

Hi @peter_1737

Thank you for testing the troubleshooting that you've mentioned.  Would it be possible to share a duplicate copy of the file you're unable to download with me privately? I'd like to confirm I can reproduce the issue and then will report it to our developers.

Thanks,

Dave

[peter_1737]

Sure! I have the file duplicated--whats the best way to share it with you?

[Heidi_333]

I'm having the same issue. And I have tried all the same "do it yourself" fixes to no avail!

[David__B]

I'll send you a direct message here in the forums with details.

[David__B]

I'll message you too @Heidi32053352uw05

[peter_1737]

Hey David!

I think my issue was an access one. I got an email this morning about different access granted to me and when I tried to download...it worked! No need to test anymore. Thanks!

[David__B]

Hi @peter_1737

Thanks for following up. Glad to hear you were able to download it successfully!