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downloading not working

New Here ,
Sep 04, 2023 Sep 04, 2023

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error while downloading
Bug Unresolved
TOPICS
Video

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105

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2 Comments
Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hello @default32061636qnkifc,
We're sorry you're encountering problems with downloads.

Could you please provide more details into what you're trying to download (is that a video or other type of document)? Also, any details about your environment could help (what is the browser type/version that you use, what OS, etc).

Thanks a lot, providing more details here could help us pinpoint a solution.
Please also refer to this page for details around what system requirements are recommended.

Thanks a lot!

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hi @default32061636qnkifc ,


I've looked into this and have been informed by the team that this was an issue today which unfortunately affected the download service. This has persisted for approximately 1 hour today before getting solved, so you should be able now to export.

Could you please retry downloading your assets and see if it succeeds?


Thanks a lot, we're very sorry for the inconveniences!
Madalin

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