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Downloading PDF on Express is an epic Herculean battle

New Here ,
Mar 04, 2024 Mar 04, 2024

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File processing gets stuck at 90%, downloading multiple pages as a pdf also returns an error. I believe that because it is a new feature it may still need adjustments, I believe that this should have a special priority. Thank you for being ❤️
Bug Unresolved
TOPICS
Desktop Web , PDF

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1 Comment
Adobe Employee ,
Mar 20, 2024 Mar 20, 2024

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Hi @eduardo Assano,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just spotted your post and wanted to know if you still require help, as it's been a while since you last reported this, and sadly I haven't been able to replicate this.

Suppose you still need to try clearing your browser cache/cookies. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.

 

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn

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