Erase bug moves photo instead of erasing

[Gabriel37244784c469]

About half the time that I select the "erase" tool, the circle brush that should erase instead acts like a cursor and moves around the photo.

This has been happening for months and I haven't reported it because it isn't a huge deal, but it's a bug that's very annoying and clearly not right. 

This only happens when I select the "erase" tool and I think only on circle brush, but it could also do it for quick selection. I don't remember.

Instead of the circle brush cutting through the photo to erase, it grabs the photo and moves it as if I have selected the photo with my normal cursor.

[Tarun Saini]

Hi 

@Gabriel37244784c469

,

Thanks for reaching out! We're sorry to hear about this. I tried on my end and it seems to be working fine. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun

[Gabriel37244784c469]

I use chrome and it still happens after clearing cashe/cookies. Again, it only happens periodically (about maybe 1/3 of the time).

[Personal Info removed by moderator]

[Tarun Saini]

Thanks for your response 

@Gabriel37244784c469

,

Have you recently made any changes to your browser, like installing plugins/extensions? I've shared this information with our product team. I'll keep you posted on this.

Regards,

Tarun

[Gabriel37244784c469]

No, I have not.

[Tarun Saini]

Thanks for your response 

@Gabriel37244784c469

,

I've escalated the case with our product team. I'll keep you posted once I receive any information from the team.

Regards,

Tarun