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error adobe express

New Here ,
Oct 30, 2023 Oct 30, 2023

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Encontramos um problema inesperado. Tente atualizar a página ou volte para o início. UUID: a91cae92-432b-4821-a840-a6f06f287459
Bug Unresolved

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12 Comments
Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? If yes could you please share the screen recording of the issue?

 

We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Jan 12, 2024 Jan 12, 2024

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I've been having this problem for two days.

 

Wilson34738038b3ct_0-1705083565168.png

 

 

 

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New Here ,
Jan 12, 2024 Jan 12, 2024

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I've already cleared the machine's cache, the browser's cache and nothing.

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi 

@Wilson34738038b3ct

,

 

Thanks for sharing the screenshot. Please let us know when exactly you get this error message. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Are you on VPN? Did you try disabling the firewall and check if that helps? 

 

We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Hi, I am having this same problem on a Edge and Opera Browser 

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hi 

@Gabriel36230039lqf5

,

 

We're sorry to hear about this. Does this error occur while launching the application or using any Adobe Express features? Have you tried signing out and signing back into the account to check if that helps? Try rebooting your system; please check if firewalls are blocking the site by temporarily disabling it and check again.

 

Regards,

Tarun

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New Here ,
Mar 23, 2024 Mar 23, 2024

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It occurs in website, i've tried disabling almost everithing and it didnt work, i've also tried signing out

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi 

@Gabriel36230039lqf5

,

 

Thanks for your response. To speed up the process, please share the screenshot of the error message you're getting. Have you also tried using incognito mode? Are you able to work on other browsers apart from Edge and Opera Browser?

 

Regards,

Tarun

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New Here ,
Apr 01, 2024 Apr 01, 2024

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I'm having the same problem as you

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Adobe Employee ,
Apr 01, 2024 Apr 01, 2024

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@Kaliu364522086bso 

 

Could you please include a screenshot of the error dialog?

 

Thanks

Abhi G

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New Here ,
Apr 01, 2024 Apr 01, 2024

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Of course, I'm sending you the screenshots now, but I'm using the pt-br language;

"an error has occurred we found a problem. try refreshing the page or go back to the beginning:"Capturar.JPGCapturar1.JPG

"Unable to load the plans. try again"

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Adobe Employee ,
Apr 02, 2024 Apr 02, 2024

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LATEST

Hi 

@Kaliu364522086bso

 

 

Thanks for sharing the screenshots.

 

Could you check if you have any ad-blocker or strict firewall settings blocking access to required network endpoints? You can check this link for more info- https://adobe.ly/3PNEqOZ?

 

Also, if you could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as-

 

Chrome: https://adobe.ly/3PNErm1

Windows Edge: https://adobe.ly/49kD8li

 

Regards,

Tarun

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