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(Error code: CHX_INVALID_REQUEST,) for Adobe Express Animate with Audio

Community Beginner ,
Dec 04, 2024 Dec 04, 2024

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Someone has contacted me saying that when they try to use the tool Adobe Express Animate with Audio they get the following error message

 

We were unable to process your file. (Error code: CHX_INVALID_REQUEST,)

 

Any ideas on what to suggest? It's working fine for me.

 

Best wishes

 

Joe

Bug Unresolved
TOPICS
Desktop Web , Performance , Video

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correct answers 1 Correct answer

Adobe Employee , Dec 04, 2024 Dec 04, 2024

Hi 

@shefali_6705

,

We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

 

Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4f0vSOG

 

Best,

Tarun

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11 Comments
New Here ,
Dec 04, 2024 Dec 04, 2024

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04.12.2024_16.08.44_REC.png

Can someone help me with this error? How to resolve the issue?

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New Here ,
Dec 04, 2024 Dec 04, 2024

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I'm trying to animate an audio but it's returning this error.

can anyone help??

I used Opera and Chrome browser.


Capturaasasr.PNG

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New Here ,
Dec 04, 2024 Dec 04, 2024

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AnimateFromAudio

InvalidRenderRequest: 400 Bad Request:

"puppet does not exist: Kaufman VQA.puppet"

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New Here ,
Dec 04, 2024 Dec 04, 2024

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yes same with me

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Adobe Employee ,
Dec 04, 2024 Dec 04, 2024

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Hi 

@shefali_6705

,

We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

 

Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4f0vSOG

 

Best,

Tarun

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New Here ,
Dec 04, 2024 Dec 04, 2024

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I don't know if this is a bug or not but when I am using Animates characters on my android phone, as soon as I enter the voice I am getting an error. Please help me for this. If it's bugs then solve as soon as possible. I have attached a screenshot please look awhile.

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New Here ,
Dec 04, 2024 Dec 04, 2024

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We were unable to process your file. (Error code: CHX_INVALID_REQUEST,). whats the problem? Is there any solution?

 

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New Here ,
Dec 04, 2024 Dec 04, 2024

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Thank you, Tarun, for your quick response. It's working now.

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Adobe Employee ,
Dec 05, 2024 Dec 05, 2024

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Hi @wendiol @mohd_aidel_bin_mohd_n0461 @nazmul_hasan_5937 @joedale, Welcome, and thanks for posting on the Adobe Express Community!  

I tried replicating the issue, but it worked fine for me. Can you please try switching to a different internet connection and try again in private/incognito browsing mode or on a different browser to see if that makes any difference? You may also want to deactivate any browser extensions/plugins. 

Please share your observations!

 

Best!

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Adobe Employee ,
Dec 09, 2024 Dec 09, 2024

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@shefali_6705  Thanks for following up. Did you do anything to resolve the issue or did it just get fixed on it's own?

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Adobe Employee ,
Dec 09, 2024 Dec 09, 2024

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LATEST

I learned that we had an outage last week related to Error code: CHX_INVALID_REQUEST but it should be fixed now. Is anyone still encountering this issue?

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