(Error code: CHX_INVALID_REQUEST,) for Adobe Express Animate with Audio

[joedale]

Someone has contacted me saying that when they try to use the tool Adobe Express Animate with Audio they get the following error message

We were unable to process your file. (Error code: CHX_INVALID_REQUEST,)

Any ideas on what to suggest? It's working fine for me.

Best wishes

Joe

[shefali_6705]

Can someone help me with this error? How to resolve the issue?

[wendiol]

I'm trying to animate an audio but it's returning this error.

can anyone help??

I used Opera and Chrome browser.

[wendiol]

AnimateFromAudio

InvalidRenderRequest: 400 Bad Request:

"puppet does not exist: Kaufman VQA.puppet"

[mohd_aidel_bin_mohd_n0461]

yes same with me

[Tarun Saini]

Hi 

@shefali_6705

,

We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4f0vSOG

Best,

Tarun

[ASWIN_DUNGDUNG]

I don't know if this is a bug or not but when I am using Animates characters on my android phone, as soon as I enter the voice I am getting an error. Please help me for this. If it's bugs then solve as soon as possible. I have attached a screenshot please look awhile.

[nazmul_hasan_5937]

We were unable to process your file. (Error code: CHX_INVALID_REQUEST,). whats the problem? Is there any solution?

[shefali_6705]

Thank you, Tarun, for your quick response. It's working now.

[Amitej S]

Hi @wendiol @mohd_aidel_bin_mohd_n0461 @nazmul_hasan_5937 @joedale, Welcome, and thanks for posting on the Adobe Express Community!  

I tried replicating the issue, but it worked fine for me. Can you please try switching to a different internet connection and try again in private/incognito browsing mode or on a different browser to see if that makes any difference? You may also want to deactivate any browser extensions/plugins. 

Please share your observations!

Best!

[David__B]

@shefali_6705  Thanks for following up. Did you do anything to resolve the issue or did it just get fixed on it's own?

[David__B]

I learned that we had an outage last week related to Error code: CHX_INVALID_REQUEST but it should be fixed now. Is anyone still encountering this issue?