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error downloading and sharing

Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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Hello, I have premium access and I am trying to download a logo. Judie
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing

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23

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2 Comments
Explorer ,
Mar 28, 2024 Mar 28, 2024

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Hey default36387296wkc4wn! 

 

- Reset permission and delete cookies, refresh the page.

- Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

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Adobe Employee ,
Apr 02, 2024 Apr 02, 2024

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Hi 

@default36387296wkc4wn

,

 

Thank you for your patience. Could you please post the project URL here from the browser's address bar here to investigate further?

 

Regards,

Tarun

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