error downloading and sharing

[default36387296wkc4wn]

Hello, I have premium access and I am trying to download a logo. Judie

[German_Expert]

Hey default36387296wkc4wn! 

- Reset permission and delete cookies, refresh the page.

- Look through all assets (video/audio/image) in each scene and make sure they render correctly, rather than with a warning sign or gray/empty box. If you encounter any, delete it and re-add it.

- If you don't see anything obvious, check the version history to see if an earlier version of the Express file downloads successfully

[Tarun Saini]

Hi 

@default36387296wkc4wn

,

Thank you for your patience. Could you please post the project URL here from the browser's address bar here to investigate further?

Regards,

Tarun