Error when downloading a video from Adobe Express

[digitaldeers]

Hi, I got an error when downloading a video from Adobe Express.

Error message: "Download failed – an error occurred while downloading the file. Please try again."

I've tried incognito mode, restarting, different browser, desktop app, but the problem still persists. Video format MP4, resolution 4400x50px, lenght 15s.

Can you help me?

[Tarun Saini]

Hi @digitaldeers,

Welcome to the community! We're sorry to hear about this. Could you please try duplicating your project file? This can sometimes fix underlying corruption and ensure the original remains safe if something goes wrong with the duplicate.

You may also look for any blank or corrupted elements within the project, as these can cause the download to fail. You can try isolating or deleting the problematic scene to see if it resolves the issue.

If these steps don't help. please share the video with me via private message to investigate further?

Regards,

Tarun

[digitaldeers]

Hi, @Tarun Saini,

thanks for your reply. I didn't mentioned, I tried to replicate the project as well. It didn't help.

Please find the link in your PM.

[Tarun Saini]

Thanks you @digitaldeers,

I have sent you a DM.

Regards,

Tarun