Every Year We Have Issues With Adobe. Please help!

Report · Sep 08, 2023

I tried to share a presentation with another teacher, but the teacher cannot open it, it just spins. Also, last year, I could embed a presentation into Canvas so students could make a copy of it to edit, but now I cannot do that. Our tech team has been trying to fix it, but nothing seems to work. Please help! I need students to be able to access the presentation.

Report · Sep 19, 2023

Hi @Kara22543300nge7

Sorry to hear about your difficulties. Do you have the URL for the project which isn't loading? Is it possible to share it here?

We've gotten a few other reports about embedded codes not working in Canvas. I believe our developers plan to address it but don't have a timeline for when. I'll report your impact along with the others.

Best,

Dave

Report · Sep 19, 2023

Hi,

that sounds like multiple different problems. "but the teacher cannot open it, it just spins." does it work with another presentation/Teacher? Is the Linked URL working with other people? Please check this.

"I could embed a presentation into Canvas so students could make a copy of it to edit, but now I cannot do that." That maybe could be a Canva and not an Adobe problem. Can the presentation be opened without embedding it? For checking just mail the URL to another person and let them check.

regards,
Henrik