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Every Year We Have Issues With Adobe. Please help!

New Here ,
Sep 08, 2023 Sep 08, 2023

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I tried to share a presentation with another teacher, but the teacher cannot open it, it just spins. Also, last year, I could embed a presentation into Canvas so students could make a copy of it to edit, but now I cannot do that. Our tech team has been trying to fix it, but nothing seems to work. Please help! I need students to be able to access the presentation.
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2 Comments
Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

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Hi @Kara22543300nge7 

 

Sorry to hear about your difficulties. Do you have the URL for the project which isn't loading? Is it possible to share it here?

 

We've gotten a few other reports about embedded codes not working in Canvas. I believe our developers plan to address it but don't have a timeline for when. I'll report your impact along with the others.

 

Best,

Dave

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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Hi,

 

that sounds like multiple different problems. "but the teacher cannot open it, it just spins." does it work with another presentation/Teacher? Is the Linked URL working with other people? Please check this.


"I could embed a presentation into Canvas so students could make a copy of it to edit, but now I cannot do that." That maybe could be a Canva and not an Adobe problem. Can the presentation be opened without embedding it? For checking just mail the URL to another person and let them check.

 

 

 

regards,
Henrik

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