Express crashes when I copy

Report · Apr 21, 2025

I am working with the Adobe Express web app to make a publication. I need to copy or duplicate pages or elements within the page to other parts of the document. Every single time I do so, I get this error and I have to refresh or go back to home and open the document again. When I open the document again, the thing I need to copy is not on the clipboard.

I have tried:

- clearing my cache and cookies

- using the desktop app (latest version, MS) and the web app

- using the web app in a different browser

- using the duplicate function instead of ctrl+C

- copying text boxes, images, and pages

... and the error keeps on happening.

Is there something else I need to do? It's becoming impossible to use Express.

Report · Apr 21, 2025

Hi @AEU269951224wm6

Sorry to hear you are running into this issue. We are aware of that a small number of users are running a crash during copy/paste. We don't have a timeline for a fix but we are actively investigating. Thanks for your patience.

Thanks

Abhi G