Express slides disappearing after being posted on social media

[FJSalt]

Adobe express slides are disappearing after I post them on social media. Last time I posted, a slide I didn't even post disappeared as well and I can't find them anywhere. Can someone please help solve this?

[David__B]

Hi @FJSalt

Sorry to hear about your difficulties. A few questions to better understand the scenario.
- What social media platform were you posting to? (Facebook, Instagram, X, etc.) 
- Where are the ones you scheduled to post from the scheduler within Adobe Express?

I'd recommend creating some test posts and contacting and working with our support directly via

https://adobe.ly/41bo8Wb as a next step

Best,
Dave

[FJSalt]

Hi @David__B,

I typically post to Instagram, Facebook and LinkedIn. I haven't used the scheduler before, I usually just post it right away. I can see the posts on the calendar feature but no place else.

[David__B]

Hi @FJSalt

Thanks for the additional details. Do the scheduled posts appear on your calendar show as published? Did you already setup connections to Facebook, Instagram, and LinkedIn? This kind of thing https://adobe.ly/3CEXCv7 Are these posts one you created/scheduled rather than the provided examples?

[FJSalt]

They do appear as published on my calendar. I also already have Instagram, Facebook and LinkedIn connected. They disonnect sometimes if I haven't used it for a while but I am always able to reconnect them. These are posts I created then posted right away from Express.