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Express won't let me download my project

New Here ,
Sep 24, 2025 Sep 24, 2025

I have tried disabling pop ups, signing out and in, going through each file, etc. 

Bug Unresolved
TOPICS
Exporting and Sharing , PDF , Performance
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3 Comments
Adobe Employee ,
Sep 25, 2025 Sep 25, 2025

Hi @Henry27211011vqdd,

 

Welcome to the community! We're sorry to hear about this. Are you getting any error messages? If so, can you please share a screenshot of the error? Is it happening with all file formats or with any specific one?

 

We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Sep 25, 2025 Sep 25, 2025

Hi Tarun, 

 

Today it starts to download and stops at 90%. No error message just "Almost complete..." 

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Adobe Employee ,
Sep 26, 2025 Sep 26, 2025
LATEST

Thanks for your response @Henry27211011vqdd,

 

 Can you please share your project with me via private message with edit access? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://adobe.ly/4piaevu

 

Also, please let us know which file format you are trying to download.

 

Regards,

Tarun

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