Extremely Frustrated with Adobe Express – Losing Time and Money as a Premium User

[giorgiozamboni]

Hi everyone,
I’m a big fan of Adobe and have always appreciated the power and quality of their tools. However, using Adobe Express via browser has become incredibly frustrating, especially for those of us who rely on it professionally.

As a premium member, I expect reliability—but the app just isn’t delivering. External images often fail to load, showing the red triangle with an exclamation mark. Even after refreshing the page, the issue persists. I try opening a new tab, and sometimes even my past projects won’t load at all.

It’s not just annoying—it’s a real loss of time and money. I genuinely wanted to avoid switching to Canva, but at this point I’m seriously considering it. When we pay for a professional tool, it should work—plain and simple.

Is anyone else experiencing these issues? Have you found any reliable solutions?

Thanks,
A very disappointed user.

Giorgio 

[Tarun Saini]

Hi 

@giorgiozamboni

,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

Also, for the red triangle exclamation mark error, typically, this means that the licensing for some of the assets used in the file has changed and needs to be removed and updated.

Please open the layers for the file, check for any blank layers (including audio tracks if this is a video project), and delete them. After deleting the blank layers, you should no longer receive this error.

Let us know if that helps.

Regards,

Tarun

[Maddie33912874pq79]

Also having similar issues. It's also ridiculous that Firefox isn't supported as a first-choice browser when it's significantly faster for most other web apps.

[Amitej S]

Hey @Maddie33912874pq79, Welcome to our Adobe Express Community! 

Can you please provide more info on the issue you're facing with Adobe Express? Sharing a screenshot/screen recording helps the best.

If you're getting a Red Triangle when uploading media, it can also be due to a disk storage issue. You may need to free up space for a larger time range.

Also, I'd like to add that Firefox is one of our recommended browsers. Please see here: Desktop web technical requirements

Hope this helps

[Abhi.G @ ADBE]

To add to @Amitej S's comment, disk storage and/or browser storage. In the latter case, clearing the browser cache may also help.

Abhi G