Eyedropper tool not working / items not duplicating

[Jena31989784ja5h]

Eyedropper tool not working at all

duplicating tool not working at all 

[Martavious31737929r7xe]

When using the eye dropper to capture a color within in image, it always returns the color "red".

[zachriddleart]

Eyedropper feature in adobe express to match background stopped working. Deleted app & redownloaded which did nothing 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Doug30004314vgrx]

Eyedropper not working for me either

[EricGrantWI]

Same here. 

[EricGrantWI]

The eye dropper tool no longer selects a color when trying to change a background color. 

[Nite-Stian]

I'm having the exact same issue, came in here to see if its a common bug

[Oscar38682812ijz6]

Entirely not working, no matter what, cleared cache, uninstalled reinstalled.

Broken for 2 days now and Is making my work very difficult 😞

Broken tools:

EYEDROPPER

DUPLICATE

ORDER (sometimes)

Please please fix

[thejanebradbury]

@EricGrantWI @Doug30004314vgrx @Oscar38682812ijz6 @zachriddleart I've merged your posts regarding the eyedropper problem here so they do not get lost. 

I am not sure if this is a widespread problem; I have tried the eyedropper, duplicating items from the right-click menu and re-ordering in the layer stack in Adobe Express Chrome on desktop, the Windows app on desktop and my Android phone and I had no problems. 

I don't have iOS so if someone can test that would be great!

Can anyone provide a little more information about what they were doing when the problem occurred?

If anyone else is experiencing the same issues, please reply below and upvote this thread.

[Disenoideas]

Yes this seems like a widespread problem and still in responsive after many attempts to clear then issues 

[amy_3991]

The eye dropper tool recognizes a color but when you click the check to complete, the color change doesn't execute (nothing happens....no color changes at all).

noticed when trying to match an object to a color in an image and also when I tried to match text color to either an object or an image. 

please fix asap and thank you!

[happie_97]

Hi, Amy. I am noticing the same issue on the mobile version. I am trying to troubleshoot a few things to see what works. Hopefully, we have an answer for you soon. 

[thejanebradbury]

@amy_3991 @happie_97 I've merged your post here to this thread so it's easier for the team to track. 

[amy_3991]

Thank you.

[David__B]

Our developers are aware of the issue and working on a fix which should be available soon. The issue only occurs on mobile and not web. Thank you for your patience while we get this sorted.

Best,
Dave

[default38391284si8yoe]

Hey. the color picker tool on the mobile iOS app isn't working for me 

i have an iPhone 11 / iOS 17.5.1 / version 26.0.2 of the Adobe Expresss app 

1. Click "Background color" 

2. Choose "Color picker" 

3. Select desired area 

4. Click check to set desire area as background color 

expected result: background color changes to desired area color

actual result: background color remains the same, no error message 

[thejanebradbury]

Thanks @default38391284si8yoe this is a known bug and is being dealt with. I've merged your post to the topic dealing with the big so you can follow when it's fixed. 

[StinaThaQueen]

I have been trying for about 2 weeks now to get the duplicate feature and the eye dropper feature to work. I am using Express on my iPhone 13 and am just now realizing that social media icons are gone too from the effects tab when editing text! All these changes and bugs are driving me crazy! Please fix this or make it 100% free again!

[Janette36874838mbay]

The color picker is not working in Adobe Express on any graphics at this point.  When you click to utilize the color picker, it lets you slide over the graphic and choose a color, but then does not change the color when you click the check mark to indicate you are done.  SO FRUSTRATING.  

Version 26.0.2 Adobe Express on iOS version 17.5.1 on a mobile device.

[EricGrantWI]

 

[sprinklr-integration-user]

Hi @Oscar38682812ijz6, 

Our developers are aware of the issue and working on a fix which should be available soon. Thank you for your patience while we get this sorted. ^CA

[Abhi.G @ ADBE]

Hi,

We have deployed a fix for this bug. Please give it a try now and let us know if you continue to run into issues using the eye dropper (you may need to restart the app). Sorry for the incovenience.

Abhi G

[Doug30004314vgrx]

I just tried it and it's working. Thank you.

Doug Campbell
8411 E Coral Springs Ln
Tucson, AZ 85710
805-338-1238

[amy_3991]

Just tried it and fix seems a success. My eyedropper tool is working again. 

[e_3499]

I have the same issue. This worked previously in the new Adobe Express.