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Failure to open project file

New Here ,
Nov 23, 2023 Nov 23, 2023

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In trying to open any item in one of my folders the website seems to hang, showing me an animated icon in the middle of the screen, and none of the elements of the screen actually load to completion.. There is no possibility to navigate to another page of the site, it just gets stuck trying to open the file.
Bug Unresolved
TOPICS
Performance

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1 Comment
Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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Hi @mikem61480368,

 

We are sorry for your difficulties. Could you please try checking in a different browser? Try clearing the cache and cookies of the browser. Would recommend sharing a screenshot or a scree recording of the workflow of the error you encounter.

 

We are her to help you.

 

Thank you,

Neelam



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