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File can't be downloaded as PDF

New Here ,
Jun 18, 2024 Jun 18, 2024

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I've tried multiple times to dowload a file as PDF but it doesn't work. all other files work just fine.
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing

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1 Comment
Adobe Employee ,
Jul 02, 2024 Jul 02, 2024

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Hi 

@nadiab85004017

,

 

Thanks for your patience. Please let us know if you are getting any error messages. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to see if that helps.

 

If the above solution doesn't work, please share the project URL with us to investigate further.

 

Regards,

Tarun

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