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File Doesn't Download

Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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Error message when downloading file
Bug Unresolved
TOPICS
Video

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1 Comment
Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi @Haley32604317b25j,

 

We're sorry for the trouble and for not getting back to you sooner.

 

Is it happening with a template or an original project? Did you try to download a video or an image?

What browser, browser version and operating system do you use? Can you try with a different browser?

We recommend browsers like Safari, Firefox or Google Chrome. Please also send us a screenshot of the error message you see.

 

We're here to help.


Thanks, ^WM

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