File Doesn't Download

[Haley32604317b25j]

Error message when downloading file

[Winnie_M]

Hi @Haley32604317b25j,

We're sorry for the trouble and for not getting back to you sooner.

Is it happening with a template or an original project? Did you try to download a video or an image?

What browser, browser version and operating system do you use? Can you try with a different browser?

We recommend browsers like Safari, Firefox or Google Chrome. Please also send us a screenshot of the error message you see.

We're here to help.

Thanks, ^WM