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Files Are Not Loading

New Here ,
Oct 30, 2023 Oct 30, 2023

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About half of my templates are no longer loading. I was using one as recent as a few minutes ago and now quite a few aren't loading. a handful of these are from projects that I am not done with and I want these to be recovered.
Bug Unresolved
TOPICS
Performance

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1 Comment
Adobe Employee ,
Jan 08, 2024 Jan 08, 2024

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Hi @default33262781ld5wog,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the file not opening? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam





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