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Files gone !

Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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All my files are gone in the new version. When I try to reach the old link (https://express.adobe.com/sp/projects) it redirects me to this new site. Please help!

Bug Unresolved
TOPICS
Image Editor , Video

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5 Comments
Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hey @Rebecka N ,

 

Are you able to see your files under the new version?

Please refer to this FAQ https://helpx.adobe.com/express/express-faq.html 

Let me know if that helped.

 

Corina

 

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Yes I have read this but I can't see the blue box "Access files". I saw it the first time I logged in, but now its gone.

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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And no, I can not see it in the new version either, thats why I tried the old one but it automatically redirects me to the new version.

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Could you please attach a print screen with what exactly are you seeing under "Your stuff"?

Also, can you check on mobile to see if any of your files are available there?

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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I can find the files on my phone 😄 But I usually work on the computer and there it looks like this:Skärmbild (1).png

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