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Files gone !

Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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All my files are gone in the new version. When I try to reach the old link (https://express.adobe.com/sp/projects) it redirects me to this new site. Please help!

Bug Unresolved
TOPICS
Image Editor , Video

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7 Comments
Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hey @Rebecka N ,

 

Are you able to see your files under the new version?

Please refer to this FAQ https://helpx.adobe.com/express/express-faq.html 

Let me know if that helped.

 

Corina

 

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Yes I have read this but I can't see the blue box "Access files". I saw it the first time I logged in, but now its gone.

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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And no, I can not see it in the new version either, thats why I tried the old one but it automatically redirects me to the new version.

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Could you please attach a print screen with what exactly are you seeing under "Your stuff"?

Also, can you check on mobile to see if any of your files are available there?

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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I can find the files on my phone 😄 But I usually work on the computer and there it looks like this:Skärmbild (1).png

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Community Beginner ,
Jan 24, 2024 Jan 24, 2024

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I'm having a similar problem. I went to the old version and converted my files. A few showed up in the new version, but most are still MIA after the conversion.

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hi @CORINA5C47 

Did you move them one by one, or in bulk using the "Move all folders and files" button?

 

And for the files that are MIA, could you check if the original version exists in the [Originals] folder under https://new.express.adobe.com/your-stuff/files?

 

Thanks

Abhi G

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