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Files will not convert to new version

New Here ,
Aug 16, 2023 Aug 16, 2023
I can no longer access any of my files from the desktop. I edit EXCLUSIVELY on desktop for work, though I may have used the app a few times, so nothing migrated automatically. Every single file I try to open in the new version says it's converting and then I get this error message (attached)
Bug Unresolved
TOPICS
Performance
175
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1 Comment
Adobe Employee ,
Aug 24, 2023 Aug 24, 2023
LATEST

Hi @defaultnfa6efcy58wz,

 

Thank you for reaching out, and we're sorry for the issue and for not replying to you earlier.

 

You may need to re-convert your files. Here are the steps:

 

  1. Delete all post-conversion file(s) that won’t open (the files in Your Stuff > Files)
  2. Go to the [Originals] folder
  3. Click on the original file thumbnail; this brings up a dialog saying that the file is already converted (but that doesn’t matter)
  4. Click the “Open converted file” button; this will re-trigger the conversion
  5. After conversion completes, the file should open
  6. The re-converted file will be in the [Originals] folder, but you can move it out
  7. Keep the Original file in the [Originals] folder for posterity

 

Don't hesitate to share your observations

 

Thanks,

Winnie

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