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Firefox when?

Explorer ,
Aug 19, 2023 Aug 19, 2023

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Simple question, don't skirt around it.

Bug Fixed
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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi everyone!

 

Firefox support for Adobe Express is now available.

For more info, please visit https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

 

Thanks!

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correct answers 4 Pinned Replies

Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @mark293422323aol

 

We understand your highlighted concerns and are continuously working to improve your experience.

With the recent update, Firefox support for Adobe Express is now available. For more info, please visit: https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233953

Also, let us know if you still have trouble using Adobe Express. 

 

Best,

Amitej

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Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi, @spectr1701!

 

Firefox support for Adobe Express is now available.

For more info, please visit https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

 

Thanks!

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Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @FoxCadet!

 

Firefox support for Adobe Express is now available.

For more info, please visit: https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

 

Thanks!

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Adobe Employee , Nov 14, 2023 Nov 14, 2023

Hi @Reto27525273rexd ,

 

We are aware of your issues and are always trying to improve your experience.

Firefox now supports Adobe Express, thanks to a recent upgrade. For more info, please visit https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

Also, let us know if you still have any trouble using Adobe Express. 

 

Best,

Amitej

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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@Meredith30089685iwt8 
On chrome can you please try this thing once:
on address bar type below and hit enter: 
chrome://flags/#ignore-gpu-blocklist
From dropdown select "Enable" and relaunch browser.

try to open site again.

suraj31809549dvu4_0-1692669024683.png

 

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I enabled the Software Override and relaunched but unfortuately still get the unsupported browser page when attempting to access adobe express.

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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@Meredith30089685iwt8 I was facing same issue on chrome on win machine. Itried below and it started working
1. Quit chrome browser 

2. In windows machine open "Command Prompt" type cmd in startup menu

3. Run below commnd and it will launch chrome:

start chrome --use-angle=gl

4. Once chrome launched open https://new.express.adobe.com/

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Muchas gracias con esto funcionó de nuevo

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Just spoke with Adobe Express Technical Support group and they admitted that there is an issue since they took Adobe Express New Version out of beta when it redirects from express.adobe.com to new.express.adobe.com it reports unsupported browser.   They said engineers are working on it, but no ETA on repair. This is crazy to me they have let this go on this long.

 

I would recommend everyone with Creative Cloud account call support and complain so they get this resolved sooner.  (800) 833-6687 and follow options to Adobe Express.

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New Here ,
Aug 22, 2023 Aug 22, 2023

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You're an absolute lifesaver. Using chrome --use-angle=gl in the command prompt worked perfectly. Can't thank you enough!

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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@Meredith30089685iwt8 
Also i think issue is with hardware accelaration. One user said if you disable it then also it will start works. So in that case you don't have to launch chrome from command prompt (for me it worked)
try this too once.

 

Quit chrome if already through command prompt and relaunch it

On Google Chrome:

Settings --> System --> Disable hardware accelaration.
relaunch and open site

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Turning off hardware acceleration also worked! Thank you again. Hopefully this helps other people facing similar browser issues.

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Captura de pantalla 2023-08-22 200554.jpgCaptura de pantalla 2023-08-22 201503.jpgI have tried all steps in this chain, but nothing helps, yesterday I could make it to the pago for first time since the update but some minutes later nothing againCaptura de pantalla 2023-08-22 224542.jpg

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New Here ,
Aug 23, 2023 Aug 23, 2023

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How the hell did this get infront of customers?

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi Giovanni,

Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

Thanks a lot in advance, this would help us investigate the issue further.

Madalin

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hello @FoxCadet,

 

We understand that having access to Adobe Express on Mozilla Firefox is important to you, and we apologize for its unavailability at this time. Would you mind upvoting this UserVoice (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47112223-firefox) and adding your comments there? 

Doing this will help us prioritize this feature request, and you will keep getting all the related updates. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hello @spectr1701,

 

We understand that having access to Adobe Express on Mozilla Firefox is important to you, and we apologize for its unavailability at this time. Would you mind upvoting this UserVoice (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/47112223-firefox) and adding your comments there? 

 

Doing this will help us prioritize this feature request, and you will keep getting all the related updates. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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I do have another question. How do you do collages now in Express? I used
to be able to set my canvas size and upload up to 24 images, and Express
would automatically lay out the pictures based on orientation and subject.
That has been completely removed!

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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Hallo @Reto27525273rexd,

 

Vielen Dank für dein Feedback. Wir entschuldigen uns für die Unannehmlichkeiten, die du mit der neuen Version von Adobe Express erfahren hast. Wir arbeiten ständig daran, die Leistung und Zuverlässigkeit zu verbessern.

 

Bitte habe noch ein wenig Geduld, da wir daran arbeiten, die Unterstützung für den Firefox-Browser bald hinzuzufügen.

Wir verstehen deine Frustration und werden unser Bestes tun, um sicherzustellen, dass der Workflow reibungsloser funktioniert.

 

Vielen Dank für dein Verständnis.

 

MfG

-Lyn

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New Here ,
Aug 25, 2023 Aug 25, 2023

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Getting same error on different PCs, all with current browser version and all with different hardware specs

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Wow thtas the only thing that works.... Thx

 

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Hi @default317110881yvrok @Paula Johnson @C.G.89 

 

Sorry for the inconvience around this. This is listed as one of the known issues here:

 

https://helpx.adobe.com/express/kb/known-issues-in-adobe-express.html

 

Web browser access

 

Issue

Workaround

Firefox

I'm unable to access Adobe Express on Firefox.

You can access the new version of Adobe Express on the desktop on the following browsers: Google Chrome (version 100 and onwards), Microsoft Edge (version 107 and onwards), and Safari (version 16 and above).


JavaScript must be enabled. All other browsers won’t be supported. Firefox, as a supported browser, will be coming soon.

 

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hello @spectr1701,

 

Thanks for following up. Currently, the new version of Adobe Express does not have the functionality of creating Photo Collages. Would you mind upvoting this UserVoice (https://adobeexpress.uservoice.com/forums/951181-adobe-express/suggestions/46769416-photo-collage-as...) and adding your comments there? 

Doing this will help us prioritize this feature request, and you will keep getting all the related updates. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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New Here ,
Sep 13, 2023 Sep 13, 2023

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So... how soon is that support for Firefox coming? Is there an ETA?

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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Compatibility issues can take a while to suss out & patch.

Nobody knows for sure how long it will take.

In the meantime, use the latest Chrome, Edge or Safari without script blockers.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 09, 2023 Oct 09, 2023

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This version of Express runs incredibly slow on Safari. Please bring back support for Express for Firefox as quick as possible, PLEASE 

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hi there,

 

We're sorry to hear about this. We are aware of this issue & our product team is currently working on this with Apple on the solution. Once we have any update on this, we will keep you posted. Also, Firefox, as a supported browser, will be coming soon.

 

You can also check this article for more info on the known issues in Adobe Express: https://adobe.ly/3rMU6JF

 

Regards,

Tarun

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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This is a non-answer. When will adobe be restoring Firefox support?

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