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FIXED -❗Facebook and Instagram scheduling outage❗May 17th, 2024

Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi Everyone!!

It is not currently possible to connect or publish on Facebook or Instagram through Adobe Express. This issue is a high priority, and the teams are working to resolve it. However, currently,  there is no ETA, so we recommend manually publishing your posts.

 

We apologize for the frustration and will provide updates as soon as the issue is resolved.

 

Thank you for your patience.

 

Bug Fixed
TOPICS
Scheduler , Social Media

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correct answers 1 Correct answer

Adobe Employee , May 17, 2024 May 17, 2024

Hi,

 

As @kwmellon noted, this should be fixed now. Could you please try now and let us know if you still see issues connecting/scheduling to Facebook/Instagram?

 

@kwmellon your feedback on better communication around such issues has been noted. Thanks!


Thanks
Abhi G

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correct answers 1 Pinned Reply

Adobe Employee , May 20, 2024 May 20, 2024

Hi all, this issue is now resolved! 

 

Thank you for your patience.

 

Status Fixed

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84 Comments
Community Beginner ,
May 17, 2024 May 17, 2024

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Yes, I had same issue last not. Not resolved yet.

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Explorer ,
May 17, 2024 May 17, 2024

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I have the same problem as everyone: ""Facebook Login is currently unavailable for this app." -- cannot post to FB or IG via Adobe Express. i tried to remove the connection and reconnect per the Adobe resolution and it does absolutely nothing.

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New Here ,
May 17, 2024 May 17, 2024

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I keep trying to connect my Facebook and Instagram to my channels for post uploading, but it will not work.

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New Here ,
May 17, 2024 May 17, 2024

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I'm trying to connect my Facebook and Instagram accounts so that I can schedule posts in Adobe Express, however when I try it says Feature Unavilable. Does anyone know how to fix this?FB.png

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New Here ,
May 17, 2024 May 17, 2024

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My post I scheduled for today (17MAY24) did not post. I have been trying multiple times to post but it will not work.

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Community Beginner ,
May 17, 2024 May 17, 2024

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Hi, my scheduled instagram and facebook posts failed. I have refreshed the tokens and the pages are connected, but I am still getting an error message. Can you advise?

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Community Beginner ,
May 17, 2024 May 17, 2024

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My facebook login and instagram login will not reconnect. It says that "the login is currently unavailable for this app."

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New Here ,
May 17, 2024 May 17, 2024

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Unable to connect to Facebook instagram for post scheduling

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New Here ,
May 17, 2024 May 17, 2024

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Can not connect to FB or Insta. Is this permanent?

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New Here ,
May 17, 2024 May 17, 2024

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My post are not being posted on Meta platforms Facebook and Instagram. Saying its login function is not working.

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New Here ,
May 17, 2024 May 17, 2024

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I have several posts scheduled. I'm currently posting to my Facebook page and Instagram page. I'm not posting to any Facebook groups. I'm trying to reconnect the token with Facebook and Instagram, but they're not connecting. i could use some help please.

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Community Beginner ,
May 17, 2024 May 17, 2024

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thank you for the quick work. my fb and ig seem to be working now. 

again, i know meta broke it, that sucks, but i'd love to see community and app updates/notifications that alert us and are clear about what is going on. 

 

i appreciate you all, thank you for the work to fix things. 

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi,

 

As @kwmellon noted, this should be fixed now. Could you please try now and let us know if you still see issues connecting/scheduling to Facebook/Instagram?

 

@kwmellon your feedback on better communication around such issues has been noted. Thanks!


Thanks
Abhi G

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Community Beginner ,
May 17, 2024 May 17, 2024

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Hello,

As far as I'm concerned, it seems to be working again tonight. Thanks so much to Adobe team. 

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Community Beginner ,
May 17, 2024 May 17, 2024

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working so far. thank you for the swift work and for clarifying the confusing aspects of what was going on. i appreciate it. working on uploading/scheduling things right now and so far so good. 

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Community Beginner ,
May 17, 2024 May 17, 2024

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It is working again, thank you for fixing so quickly!

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Community Beginner ,
May 17, 2024 May 17, 2024

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Mine is working again now. 🙂

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New Here ,
May 18, 2024 May 18, 2024

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Adobe Express doit se reconnecter. Actualisez cette page pour reprendre votre travail.

 

J'arrive plus à travailler depuis tout à l'heure.

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Explorer ,
May 19, 2024 May 19, 2024

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On Friday for multiple times I selected X, FB * Insta - chose 'Publish now' option, but initially received error message saying something like, Facebook services were unavailable.... which meant neither FB or Insta would publish. Upon checking connections, both were showing 'connected' but would not work due to the error. I left it 1 day as I know sometimes a service may be down temporarily, and tried later that day, but same problem. I tried disconnecting and reconnecting to FB * Insta, but same problem. I tried again the next day and all appeared to be well as same error message was not appearing... but when I came to publish another error appeared, initially saying it was publishing, but then an error message also appeared to say 'Something has gone wrong. Please try again later' - see attached. I discovered later on Saturday that despite the error messages, the FB & Insta had in fact been sent!... multiple times as I assume I retried are each error message said there had been a problem.... but also apart from those two somehow being sent multiple times, the Twitter post has NOT been sent. So today anon I tried and that still refuses to publish, giving the same error message as attached. I've tried disconnecting and reconnecting Twitter within Express, but same error message each time. So I still cannot post to Twitter!

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New Here ,
May 19, 2024 May 19, 2024

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Thanks for the message - I am still experiencing issues.

 

Revised: "Error Bad 502 Gateway"

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Community Beginner ,
May 19, 2024 May 19, 2024

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While this may have been a Meta issue, it does serve to demonstrate how important this feature is to Express customers --- especially those of us who left Hootsuite or other social media post-scheduling platforms in favor of Adobe. 

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Adobe Employee ,
May 20, 2024 May 20, 2024

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I'm sorry about this issue - this should now be resolved

Thanks!
Andy
Status Fixed

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Adobe Employee ,
May 20, 2024 May 20, 2024

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I'm sorry about this issue - this should now be resolved

Thanks!
Andy
Status Fixed

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hi all, this issue is now resolved! 

 

Thank you for your patience.

 

Status Fixed

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New Here ,
May 20, 2024 May 20, 2024

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Screen Shot 2024-05-20 at 7.13.27 PM.pngScreen Shot 2024-05-20 at 7.15.05 PM.pngAdobe team, I was able to reconnect to Facebook but not Instagram. I keep getting the following two errors.

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