folders and designs are deleted after updates

[Langer]

We startet adobe express aft 4 month an we are missing over 200 of our design. Some foulders are empty. Could Adobe deleted our foulders and designs with this updates? We need help asap.

[Abhi.G @ ADBE]

Hi @Langer 

Here's a help article if you haven't already seen it: https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html#locate

At the bottom of that article are links to contact customer support, if the standard instructions don't help.

Abhi G