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Fotos corrompidas da galeria do adobe express

New Here ,
Jun 03, 2024 Jun 03, 2024

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Ao colocar uma imagem do adobe express em meus projetos e depois sair e entrar novamente no arquivo, as imagens são corrompidas. Me fazendo perder tudo que foi feito em meus projetos !!!

Bug Unresolved
TOPICS
Image Editor , Performance , Quick Actions

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3 Comments
Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Hi 

@João Caldonazo

,

 

We're sorry to hear about this. Could you please let us know if you're on the desktop or on the mobile? Is it happening with one image or many? Please ensure you're on a stable internet connection.

 

Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. You may also, try clearing the browser's cache and cookies and let us know if that helps.

 

Regards,

Tarun

 

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Olá @Tarun Saini
Estou usando desktop, acontece com várias imagens e em vários projetos do Express. Isso ocorre há mais de uma semana, j reiniciei meu desktop e mesmo assim o erro continua ocorrendo. Uso, geralmente, o mavegador Safari e minha internet é estável.
Obrigado desde já !

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Thanks for your response 

@João Caldonazo

 

Does the image look blurry? Just wanted to confirm, did you take the image from the Adobe Express app itself or uploaded it through the device?

 

Regards,

Tarun

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