Help! Been waiting 2 hrs for video to render - download still says Wait

Report · Dec 13, 2023

Making a simple but 9.5 minute slide show video for a memorial. TIME CRUNCH. On Mac, Adobe Express online, When I click Download or share, I get "We are working on your file. You'll be able to download it soon". But it's been 2 hours! This can't be right. I'm a premium member. (Actually an Adobe retiree-- after 20 wonderful years there). Say I didn't lose all that work, PLEASE!

Report · Dec 13, 2023

Just to add, I'm using Safari. But tried Chrome and it was clear all the edits I did this morning were not saved yet to the cloud. I did try to close the project once and the message was that AutoSave hadn't finished. So of course I didn't close.