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I can't download my file

New Here ,
Jun 16, 2024 Jun 16, 2024

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Whenver I try to download the file it always says that there has been a problem and takes a long time to dowload too, can i please have some help with this since i am paying for this softwear and it's quite dissapointing
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Performance , Subscription , Video

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1 Comment
Adobe Employee ,
Jun 16, 2024 Jun 16, 2024

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Hi @default365803422pbyk7,

 

We are sorry for the difficulties you faced with the new Adobe Express. Does it happen with all file types or a particular one? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, it helps us to have a screen recording of the workflow to investigate further.

Thank you,

Neelam

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