Whenver I try to download the file it always says that there has been a problem and takes a long time to dowload too, can i please have some help with this since i am paying for this softwear and it's quite dissapointing
BugUnresolved
TOPICS
Desktop Web
,
Exporting and Sharing
,
Performance
,
Subscription
,
Video
We are sorry for the difficulties you faced with the new Adobe Express. Does it happen with all file types or a particular one? Which browser are you using?
Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.
Also, try restarting your computer.
From Windows browser: Ctrl + Shift + Delete
From Mac browser: Cmd + Shift + Delete
Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.
Please let us know if this helps. Also, it helps us to have a screen recording of the workflow to investigate further.
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