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I can´t download my work

New Here ,
Apr 09, 2024 Apr 09, 2024

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unable to download my proyects o pages. When I try to, the download failed. Please fix this technical issue. 

Bug Unresolved
TOPICS
Video

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2 Comments
New Here ,
Apr 10, 2024 Apr 10, 2024

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Please, i need to download my videos ASAP. Unable to download them since yesterday

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Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

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Hi @juan36634097ixtp 

 

I checked your logs and there appears to be a font-related issue during video download.

Are you using any custom (uploaded) fonts, or are they all Adobe fonts?

 

If you select text and observe the font picker, do you see any warning icon (pencil with a diagonal line running through it)?

 

AbhiGADBE_0-1712768687503.png

 

 

Thanks,

Abhi G

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