We're really sorry you're having trouble downloading your video — we understand how urgent this is. To help us assist you faster, could you please confirm if you're using Adobe Express on the mobile app or on a desktop browser? In the meantime, try clearing your browser cache (or app cache if on mobile), switching browsers (like Chrome or Firefox), or using incognito/private mode. You can also try duplicating your project and downloading from the new version. If the issue continues, feel free to share the name of your project and the time of your last attempt, and we’ll do our best to assist you quickly.
We truly appreciate your patience and are here to help!
To help us investigate further, could you please share the project URL via private message with edit access enabled? Additionally, it would be very helpful if you could provide the console logs from your browser. You can follow this guide to view and save your logs: https://adobe.ly/448KERI
Once you’ve saved the logs, please upload them to a cloud storage service and share the link with us. This will allow our team to investigate the issue more thoroughly.
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