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I can't upload media from my device

Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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I'm clicking on media and then upload from device and It's not letting me upload any media at all
Bug Unresolved
TOPICS
Desktop Web , Quick Actions

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2 Comments
Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hi @default3629116279bdfh,


Sorry to hear about the issue.


Can you share a screenshot that shows the problem? Do you see an error message while trying to upload a media?

Can you specify the device, browser version and the OS version?


There are a few workarounds you can try:


• You can edit from another browser, such as Microsoft Edge, Safari or Chrome
• You can test in incognito or privacy mode

• Clearing the cache/cookies can help to improve the situation

• You can log out/log in to your session to see if it changes anything

 

We're here to help and looking forward to hearing from you.


Thanks,
^Winnie

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Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hi @default3629116279bdfh 

 

Are you using Chrome? If so, we think this is a Chrome bug (see https://issues.chromium.org/issues/330663542)

As suggested on that page, restarting the browser should fix the issue. Could you let us know if that works?

 

Thanks,

Abhi G

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