I'm unable to open my webpage or create a new webpage (but I can create a new presentation)

[patricia_marie_6425]

[Amitej S]

Hi @patricia_marie_6425, Welcome to our Adobe Express community!

This shouldn't be happening. Since when are you facing this issue? Can you confirm if this is happens on other recommended browsers like Edge, Safari, Firefox? Can you also check if the same is happening when working from private/incognito browsing mode? 

We are here to help, but would need more info,

Best,

Amitej

[patricia_marie_6425]

I already cleared the cache and history for Chrome, Mozilla and uninstalled the app (laptop and phone). I'm having similar issues with 1 person in my class (we used our Seneca emails) but I paid for the 30-day trial and it's still not allowing me to access my webpage or create a new webpage.

[patricia_marie_6425]

Here are the screenshots of the errors I've been receiving. The issue only appeared today

[David__B]

Hi @patricia_marie_6425 

Thank you for the additional details and screenshots. A few other questions, does this happen with all designs or only webpages? Is the issue tied to a specific email regardless of what computer?

Thanks,

Dave

[patricia_7943]

Only webpages I think. I can open my presentation file and edit it but cannot access or create another webpage (in my phone and laptop). I'm not sure if the issue is tied to a specific email because I created 2 more accounts (1 with my school email, 1 with my personal email and paid for the premium) and tried to clear cache/delete history in my laptop but both didnt work. I cannot access it through my phone either (and no one can open it through the share link) 

[David__B]

I got it. Was this working before but recently quit? If so, do you know the date it quit working? Are you using an enterprise-type account?

[patricia_7943]

It was working last night, around 10PM. Then when I checked it earlier this morning, it wasn't working anymore. Not sure what an enterprise-type account is, I only logged in using my personal and school email

[mahmoud_5524]

Hi @patricia_7943,

Thanks for the details, and sorry again for the trouble!

Here are a few quick steps you can try to troubleshoot the issue with creating or opening webpages in Adobe Express:

1. Clear your browser cache and cookies, then try again.

2. Use an incognito/private window to see if the issue persists.

3. Try a different browser (e.g., switch from Chrome to Firefox or Safari).

4. Ensure your browser is up to date.

5. Sign out and back into Adobe Express, especially if you switched accounts recently.

6. If you're using a school account, check with your IT admin if any permissions or services are restricted.

If the issue continues, please let us know:

• Which browser and device are you using

• Whether you're on the web or the desktop app

• If any error messages pop up

We’re here to assist further!

^MM