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Icons snapping back to original location

Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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I place an Icon and then I can't move it anywhere else or change the size. This is a second bug with Adobe Express and unless this gets fixed I will be cancelling my Adobe Suite membership and use Canva and Apple suite products. Thanks
Bug Unresolved
TOPICS
Performance

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3 Comments
Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hi there. Thank you for sharing this. It shouldn't happen! We could place, move and change the size of an icon with the desktop application.

Can you specify the device you're using (mobile or desktop), the OS version and the browser? We suggest you close the window and clear the cache and cookies. You can then open a new window in incognito mode or try with a different browser, such as Safari or Microsoft Edge.

If the trouble persists, please send us a walk-through video of your steps showcasing the error. Thanks, ^WM

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New Here ,
Oct 19, 2023 Oct 19, 2023

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This is happening for me as well. I'm on my Macbook Pro, Google Chrome, OS Big Sur 11.7.10. I haven't tried it in the app yet to see if it will move in the app. 

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Adobe Employee ,
Oct 19, 2023 Oct 19, 2023

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Hi,

 

This is a known bug, but specific to a very small sets of icons. For now, you'd have to use another similar icon instead.

Sorry for the incovenience.

 

Abhi G 

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