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Image download stuck at 90%

New Here ,
Mar 17, 2024 Mar 17, 2024

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Hello, I'm trying to download images from Express and the download will quickly progress to 90% and then get stuck and will never download. There's no error message. 

These are images created from 'text to image'. I thought it might be due to being out of generative credits but my plan should allow 1000?

I have tried multiple files which all have the same problem and have tried clearing cache and restarting browser. 

Bug Unresolved
TOPICS
Desktop Web , Generative AI

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1 Comment
Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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@ruthm64, Thank you for your patience.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it on the web or the prior and the beta version of the mobile app.

 

Please retest again by logging out of Adobe Express on all devices and then clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.

 

Please retest this and let us know if you still require assistance. If so, please include your walk-through video to see what's happening. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

^Lyn

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