Image download stuck at 90%

[ruthm64]

Hello, I'm trying to download images from Express and the download will quickly progress to 90% and then get stuck and will never download. There's no error message. 

These are images created from 'text to image'. I thought it might be due to being out of generative credits but my plan should allow 1000?

I have tried multiple files which all have the same problem and have tried clearing cache and restarting browser. 

[Lyn_D]

@ruthm64, Thank you for your patience.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it on the web or the prior and the beta version of the mobile app.

Please retest again by logging out of Adobe Express on all devices and then clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.

Please retest this and let us know if you still require assistance. If so, please include your walk-through video to see what's happening. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

^Lyn

[orthodoc5]

I am having the same issue in Express and I have followed your recomendations of clearing my cache and history and logging out and restarting. Download will not get past 90% downloaded.

[Djaus10]

Same problem here.

[LisawithaP]

I am having the same issue, but only with 1080x1920 files. 1080x1080 download fine for me. No idea what that means...

[Claudio37716230vy12]

Having the same issue at 81%. 

[Amitej S]

Hey @Claudio37716230vy12, thanks for reaching out!

We need some more info on this issue. Have you tried working with a different browser, in private/incognito browsing mode, or switching to a different internet connection to see if that makes any difference?  

Is this issue unique to this project, or does it affect other projects? Is it specific to the file type you're exporting, such as PDF, PNG, JPG, or MP4? Are you willing to share the project with us to investigate it? We'd need edit access to the project as well.

Please share your observations and let us know about it.

Thanks!

Amitej