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Image quality absolutely terrible - blurry and ZERO fix

Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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I don't understand what is happening with Adobe express? When I download my images (as PNG or JPEG) the image quality is terrible, I've created a graphic and the edges are blurry and just not up to standard. I've tried to download as a PDF, and use Acrobrat to convert the PDF to JPEG (I've selected MAX quality when doing that) but even doing that, the final downloaded JPEG has a 212KB file size (from a 6MB PDF) and is completely poor quality. What the hell is going on? I pay for these services and I can't download a decent quality edit! 

Bug Unresolved
TOPICS
Exporting and Sharing , Image Editor , PDF

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12 Comments
Explorer ,
Jan 20, 2024 Jan 20, 2024

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Same here!  I just created a flyer that I thought looked ok at home.  I downloaded but didn't look at the download, then posted to socials.  I checked them later, and was shocked!  Really emabrassing.  I mean, people don't expect that much from me, since I'm not a graphic designer (just do this for my band), but it was way better just using Photoshop, or even PicsArt!   Bummer, since the funcionality and design for what it is, is pretty decent.  

Maybe I'm doing someting wrong, though, have to check.  But you'd think it would be streamlined for just this purpose.  Sigh... 

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Adobe Employee ,
Feb 07, 2024 Feb 07, 2024

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Hi @Nisha28042976rcyb and @Achiever,

Thank you for your patience.

I just came across your post and wondered if our engineering team's latest bug fixes put a smile back on your face!

Please let me know if this is now resolved for you, as I'm here to help and to get you back on track. 🙂

 

I'm looking forward to hearing from you.

 

^Lyn

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New Here ,
Feb 13, 2024 Feb 13, 2024

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The same thing just happened to me today. I spend hours working on an asset only to post it to Facebook and see that it is blurry and poor quality. 

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi 

@default03t8nhxml1tb

,

 

We're sorry to hear about this. Could you please let us know the format of the asset you posted? Did you try other formats? Is it possible for you to share the screenshot of the image before and after?

 

Try to resize the page 2x or higher, then download it and let us know if that helps.

 

Regards,

Tarun 

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New Here ,
Feb 22, 2024 Feb 22, 2024

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I am having the same issue. When I try to use images from my iPhone for the background images, they always come out pixelated. If I use stock images, I don't seem to have this issue. I want to share photos from our residents and they will be using their phones for photos, so wondering how to make this work. Also, I am unable to resize the photo. I would like it to be smaller to show more of the background. See attached for screenshot of image in Adobe Express. Note: This is being used for our monthly newsletter. Adobe Express screenshot.png

 

Sheree

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi

@Sheree292243186hia

,

 

We're sorry to hear about this. I tried to do the same, but it's working fine. Is it happening with all the photos or a few of them? Make sure your device and app are updated. Did you try signing out and signing in again to check if that helps?

 

Regards,

Tarun

 

 

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New Here ,
Mar 01, 2024 Mar 01, 2024

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I created an animated post and it also looks fuzzy 

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi 

@Nicole26154687v9tn

,

 

We're sorry to hear about this. Is it happening with all the posts or with just this one? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

 

Regards,

Tarun

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New Here ,
May 04, 2024 May 04, 2024

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The problem still exists. We pay for an professional grade application, and the output quality is incredibly poor. This is one of the most disappointing and unattractive applications I've ever used. 

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hi 

@Justin37179798wew2

,

 

We're sorry to hear about this. Could you please elaborate more on the issue you're seeing? Also, can you share the project URL with me via private message, including this link, to investigate further?

 

Regards,

Tarun

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Jun 17th 2024, still happening. The pictures and videos I'm uploading arent even large files

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Adobe Employee ,
Jun 18, 2024 Jun 18, 2024

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LATEST

Hi @StfnDsn


As Tarun requested would it be possible to share screenshots and possibly an example project for us to reproduce the issue?

Thanks,
Dave

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