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Images becoming pixelated after creating a project

Community Beginner ,
Feb 03, 2025 Feb 03, 2025

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My images become pixelated after I create a project in Adobe Express. Currently working on a Facebook post/carousel utilizing my Creavive Cloud Images from the "Your Stuff" library. The Images will be prefect, I will then add audio and/or animation and make sure it auto saves again before I close out of the project. The problem occurs when I open the completed project at a later time. The images become pixelated. They are still pixelated even when I replace them. This is the case when I open up other projects as well. This has been happpening for a few weeks now. I'm using AE on my Mac laptop. I've tried waiting a few minutes for it load, replacing the image, refreshing my browser, duplicating project, erasing history, restarting computer.. I'm not sure what else to do?

Bug Unresolved
TOPICS
Performance

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2 Comments
Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Hey @Gina35057553j45c, Welcome to our community!! 

Thanks for sharing the details of the issue. Generally, this issue   Would it be possible for you to share the image you're using for us to replicate the issue? A screen recording of the workflow will also help us investigate this issue. 

 

Best,

Amitej

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Community Beginner ,
Feb 05, 2025 Feb 05, 2025

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Hello Amitej, Thank you for your response. Do I send these items to through the inbox? Or, on this message area? Thank you!

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